Today on October 9th we suffered a database corruption due to hard drive failure. We had to restore the database for billing and multicraft (Minecraft control panel) to a previous date.
No Minecraft files were lost and if you are unable to see your server in the control panel please contact us via support ticket and we will restore your server.
If you are not able to login to billing then please register a new account with the same email that you used originally and open a support ticket so that we can link your Minecraft server to your billing account.
You may also receive an email regarding old invoices, if you have recently paid an invoice and its not correctly reflected in your billing account please contact us via support ticket.
You can open support tickets at: https://billing.fadehost.com/submitticket.php
Thursday, October 10, 2019